Work orders

Work Order

Name:
Home Phone:
Office Phone:
Email:
Association:
Address:
Building #:	*if you do not know your building number, please enter d/n
Unit Number:	*if you do not know your unit number, please enter d/n

Please detail work needed:

I Agree

If you have submitted a work order request and the repair is not the Association’s responsibility under your community’s Master Deed and Bylaws, you will be responsible for the cost of any such repair. While McShane and Associates will make a reasonable effort to advise you about any requested repairs which are determined to be your responsibility, our failure to make that determination initially does not relieve you of the responsibility to pay for any work requested by you that is not the Association’s responsibility. The Master Deed and Bylaws are the controlling documents. By making the work order request, you waive your right to seek out other parties to complete the repair or to dispute the terms determined by McShane and Associates, in its sole discretion, to be reasonable for the work completed.

Work Order Form

If you are experiencing an EMERGENCY, please phone the office during normal business hours at (248) 855-6492. After normal business hours, please call our Emergency Answering Service at (248) 456-0233.

Please use this online All Association Work Order Request to request service, as an alternative to phoning. Describe the work you need done in the "Details" box below. If entry is required to your unit, please give us additional instructions.

Once your work order request is submitted, you will receive a confirmation within the next business day.

FAQ's

CLICK HERE and get answers to frequently asked questions »

Frequently Asked Questions:

Question: How do I request repairs to my unit?
Answer: ALL work orders are to be put submitted in writing using one of the following methods:

1.) Via our website at: CLICK HERE
2.) Via email at mailto:info@mcshanemanagement.com
3.) Or fax to 248-855-4104
4.) By regular mail to 6230 Orchard Lake Road, Suite 200, West Bloomfield, MI 48322.

Question: What is considered an after hours emergency?
Answer: True emergencies, including a burst pipe, water leaking into unit (but not basement wall leaks), fire, sewer backups, garage door failure and tree(s) falling on a unit, will be taken over the phone during regular business hours.

Question: What if I have an emergency after hours?
Answer: For after hours emergencies please call 248-456-0233. Situations not considered emergencies will be handled the next business day.

Question: How long will it take to have my work order completed?
Answer: Contractors have 7 to 10 working days (depending on the weather) to complete work orders or contact the co-owner if they need to get inside for repairs.

Question: What if I am not satisfied with the repair?
Answer: When the work order is completed, you will receive a follow-up communication asking if the repair was completed to your satisfaction. If you tell us that there is still a problem, we will follow up with the contractor.

Question: What if the repair turns out to be something that is my responsibility?
Answer: You will receive a bill with a copy of the invoice for the cost of the repair. We will try to tell you in advance if we know the repair will be your responsibility.

Question: How quickly does our snow removal start?
Answer: Snow Removal will commence when the snow has reached on the average of 1 ½" to 2" in depth. The contractor has up to 4 hours to start plowing. The roads will be FIRST and then the driveways and walks. Salting will start after the snow has been removed.

Question: When will my garbage be picked up?
Answer: Your pick up day will vary based on where you live. If you don't know which day that is, please call us at 248 855-6492 and we will be happy to check for you. Typically, there are six holidays which could affect your pick up day – New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, and Christmas Day. If your scheduled pickup day falls on or after those holidays, your scheduled pickup day will be one (1) day later than normal. If the holiday falls on a weekend, your scheduled pickup day will not change even if the holiday falls on a Sunday and the following Monday is observed nationally.

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CLICK HERE to fill out your work order »